Common Queries

What are the payment options?

Payment through the Bo and Bella website is secure through the PayPal platform.

If you have a PayPal account - great! Just log in to your account.

If not, don't worry, you can use the secure PayPal platform and pay using your debit/credit card without creating an account.

  • When you've finished shopping click Check out with PayPal at the checkout.

  • Then click Create an account. Don't worry - you do not need to create an account! This just takes you through to the payment page.

  • Now you can complete the form with your payment details, without creating a PayPal account.

  • At the bottom of the form select "No thanks" when prompted about creating an account - and that's it!

What is your return policy?

Ready to post items (those that have not been personalised) returns are accepted. 
We do not accept returns on personalised or custom work.
However, if you have any problems please contact us and we will do all we can to help.

What are the postage options?

Delivery is with Hermes and is fully trackable. Delivery is approximately 3 - 7 days. However at busy times such as Christmas this may be longer - up to 14 days.

We currently only post within the UK and postage is £3.50 per order, with orders of £25 or more getting delivery for free!

All custom and personalised pieces have a making time of 5-14 working days. 

The products

The environment and sustainability is so important to us, as it should be for us all.

At Bo and Bella all of our products are available as an option in veneer. 

This is because choosing veneer instead of using lumber makes the worlds trees go further: 
MDF and veneers should be recyclable but most local councils will not collect. You normally can take them to a household recycle centre. The veneer I use from my supplier has an MDF core which is FSC certified. 

Generally MDF is very sustainable as it's produced with scrap and spare wood or the parts that are harder to use from the good lumber.

The paint used is Lakeland, non toxic, organic and natural. It has 

  • No solvents - 100% VOC-FREE

  • No heavy metal, they are totally vegan.

  • No vinyl chloride, acrylic softeners, plasticisers or fomaldehyde.

  • No Phthalates, APEOs, Bisphenols, Glycols. FREE of All PLASTICS. All packaging is 100% Recycled or Recyclable

  • No pesticides, herbicides or toxins.

  • EN71:3/95 toy compliant

  • More information can be found at

If glue is used it is a non toxic glue. 

Bo and Bella is fully insured with craft

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Abbie at


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