Common Queries

What are the payment options?

Payment through the Bo and Bella website is secure through the PayPal platform.

If you have a PayPal account - great! Just log in to your account.

If not, don't worry, you can use the secure PayPal platform and pay using your debit/credit card without creating an account.

  • When you've finished shopping click Check out with PayPal at the checkout.

  • Then click Create an account. Don't worry - you do not need to create an account! This just takes you through to the payment page.

  • Now you can complete the form with your payment details, without creating a PayPal account.

  • At the bottom of the form select "No thanks" when prompted about creating an account - and that's it!

If you don't want to pay this way please find our Etsy shop and you can pay with many different types of cards.

What is your return policy?

We do not accept returns on personalised or custom work.
However, if you have any problems please contact us and we will do all we can to help.

What are the postage options?

Delivery is with Hermes and is fully trackable. Delivery is approximately 3 - 7 days. However at busy times such as Christmas this may be longer - up to 14 days.

We currently only post within the UK and postage is £3.50 per order, with orders of £25 or more getting delivery for free!

All custom and personalised pieces have a making time of 5-14 working days.

The products

The Oak veneer used has an MDF core and then the product is completely sealed in an EN71:3/95 varnish (as per the paints below). This and other wood products used conforms to E1 (low) formaldehyde levels as well as also complying with the lower levels required by CARB phase 2 (CARB Phase 2 compliant <0.11ppm). The wood used is produced to Forestry Stewardship Council certification.

The paints and clear varnish used is Lakeland, non toxic, organic and natural. It has

  • No solvents - 100% VOC-FREE

  • No heavy metal, they are totally vegan.

  • No vinyl chloride, acrylic softeners, plasticisers or fomaldehyde.

  • No Phthalates, APEOs, Bisphenols, Glycols. FREE of All PLASTICS. All packaging is 100% Recycled or Recyclable

  • No pesticides, herbicides or toxins.

  • EN71:3/95 toy compliant

  • More information can be found at lakelandpaints.co.uk

If glue is used it is a non toxic glue.

Bo and Bella is fully insured with craft cover.com

Disclaimer: The products on Bo and Bella are NOT toys. Wood products, but its nature, may contain splinters. Always keep away from children and if using photo props, keep out of children's mouths. They must be supervised at all times.Do not ingest. Small parts are a choking hazard.

Home page photography by

Abbie at abbiewyattphotography.com